october, 2019

09oct10:00 am5:00 pmGo Ahead Make My Day – Management Teams – 1 Day Training Course by In2action

Event Details

Wednesday 9th October 2019
Location TBC
10.00am – 5.00pm
£125+vat per person

This In2action “Go Ahead Make My Day” training day includes interactive presentations and group practical work to ensure that your management teams are equipped with the knowledge and skills to deal with customer-facing situations. Ensuring that customers feel special and putting them at the heart of everything you do can become the moral code of your company and you’ll reap the benefits immediately – why wouldn’t you want to turn customer grumbles into positive memorable positive moments? The 2nd half of this workshop focuses on the skills required to handle customer complaints effectively and positively, a key skill for every manager, whether senior level or grass roots. **This course will not take place with less than 10 people registered to attend.**

 To book your place please click here

 

Time

(Wednesday) 10:00 am - 5:00 pm

Location

IW Chamber of Commerce

Mill Court Business Centre Furrlongs Newport Isle of Wight PO30 2AA

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