Get the latest advice for your business

IW Chamber is the voice of Island business. The Chamber represents hundreds of Island businesses and is working with partners including the Isle of Wight Council, the Island’s MP, the NHS, Visit Isle of Wight and public transport operators.

IW Chamber is part of the The British Chambers of Commerce, which is working with Government to mitigate the impact of Coronavirus on business communities.

Information for Island businesses about COVID-19 control measures - 15 March 2022

The UK Government have outlined the plan for Living with COVID-19. A key part of the plan removes domestic restrictions while encouraging safe behaviours through public health advice. This is in common with longstanding ways of managing most other respiratory illnesses.

It is expected that the current COVID-19 national guidance for workplaces will be withdrawn from 31 March in England. When this happens, we will not need every business to explicitly consider COVID-19 in their risk assessment or have control measures in place.

Businesses will be expected to take responsibility for putting in place mitigations appropriate for their circumstances. To help businesses, the government will replace the existing set of ‘Working Safely’ guidance with new public health guidance. This will happen from the 1 April 2022.

COVID-19 and control measures

Businesses can still reduce the risks by continuing with these priorities:

  • Provide adequate ventilation. Make sure there is an adequate supply of fresh air to enclosed spaces where there are people present.
  • Clean some areas more frequently. You should consider:
    • Surfaces that people touch regularly, such as door handles, lift buttons and handrails.
    • Keys and other shared objects – clean them when they are returned and before they are given to another guest.
    • Places that are used frequently, like reception areas.
    • Areas used by multiple groups of guests, such as lounges, common areas and shared recreation rooms.
    • Toilet and bathroom facilities.

Encourage people with COVID-19 or any of the main COVID-19 symptoms to stay away.

People who have COVID-19 are no longer legally required to self-isolate. However, they should follow the public health advice to stay at home and avoid contact with other people.

  • Attending work
    • They should not attend work. If a member of staff is unable to work from home, you should talk to them about the options available to them. For example they may be able to get statutory sick pay.
  • Communicate and train.
    • Inform workers and customers about your safety measures. This will encourage safer behaviours when they visit your business.
    • You can do this by regular team training and by having a clear policy for guests explaining your COVID-19 guidance. You can make this information available in several ways:
      • Use your website and/or social media. Guests will likely book online so this is the first place they should see your safety guidelines.
      • Send information in booking confirmations. This is another key chance to ensure your guests know what to expect when they are visiting you.
      • Making your guidance clearly visible on arrival.


Individuals can still reduce the risk of catching and passing on COVID-19 by:

  • Getting vaccinated
  • Letting fresh air in if meeting indoors, or meeting outside
  • Wearing a face covering in crowded and enclosed spaces. This is especially important where you come into contact with people you do not usually meet and when rates of transmission are high
  • Trying to stay at home if you are unwell
  • Taking a test if you have COVID-19 symptoms, and staying at home and avoiding contact with other people if you test positive
  • Washing your hands and following advice to ‘Catch it, Bin it, Kill it’.

COVID-19 is still a public health infection control issue. The Isle of Wight Council and the UK Health Security Agency (UKSHA) will still provide public health best practice guidance on behaviours that business can use.

You can contact Isle of Wight Council’s environmental health team on or 01983 823000.

More Regulatory Service COVID-19 business advice is available on the Isle of Wight Council website. Get help and support with COVID-19 on

New government COVID funds to help small firms with business rates - 17 February

Eligible businesses on the Island will be given additional help with business rates through the COVID-19 Additional Relief Fund (CARF).
The government has allocated £2.6m for businesses on the Island.
The COVID-19 Additional Relief Fund is intended to support those businesses which have been affected by the pandemic, but did not meet the criteria for the other COVID grants funded by government.
This total will be split between all eligible businesses, and is in addition to existing discretionary business rates relief such as small business rates relief or mandatory charitable relief.
There is no need for businesses to apply – this relief will be applied automatically by the Isle of Wight Council.
The amount of relief depends on the rateable value of the premises that the business is in, and for eligible businesses with a rateable value of £12,000 or less will be 100%.
Businesses will see the credit show up on 2021/22 business rate bills, and amended accounts for those businesses which are eligible will be sent out from 28 February onwards.

Reduction in Coronavirus regulations in England - 19 January

On 19 January 2022 the UK Prime Minister announced that the measures put in place under Plan B Coronavirus restrictions in England will be lifted. Take a look at the BCC response here and see a summary of the changes below.

Work from home guidance
Working from home guidance ended on 19 January; people should now follow the Working Safely guidance.

Face masks
From 20 January, face masks will no longer be required in classrooms and the Department for Education will remove national guidance on their use in communal areas shortly.

From Thursday 27 January, face masks will no longer be required, though people are still advised to wear coverings in enclosed or crowded spaces.

From Thursday 27 January, venues and events will no longer be required by law to check visitors’ NHS COVID Passes. Some venues and organisations can choose to continue using the NHS COVID Pass, if they wish.

Plan B Coronavirus restrictions in England - 8 December 2021

The UK government announced that it has moved to Plan B Coronavirus restrictions in England. See BCC’s response to the announcement here. The key measures to note include:

• From Friday 10 December: The legal requirement to wear a face mask has been extended to most public indoor venues, including theatres and cinemas. There will be exemptions where it is not practical, such as when eating, drinking, exercising and singing.

• From Monday 13 December: The re-introduction of working from home where possible. Employers were advised to use the rest of week to discuss arrangements with employees. Where employees have to go to their workplace, they are advised to reduce contacts to reduce transmission.

• From Wednesday 15 December: The NHS Covid Pass will be mandatory for entry into nightclubs and venues where large crowds gather. This includes unseated indoor venues with more than 500 people, unseated outdoor venues with more than 4,000 people and any venue with more than 10,000 people. The NHS Covid Pass can still be obtained with two doses of the vaccine, but this will be kept under review as the boosters roll out. Alternatively, a negative lateral flow test can be shown. There would be a small number of exemptions for medical reasons and for those on clinical trials. Businesses can download the NHS Pass Verifier which will scan someone’s vaccine passport and hold the data within the NHS, so removing any barrier or GDPR concern.

• Daily tests will be introduced for Omicron contacts rather than self-isolation to keep people safe while minimising the disruption to daily life.

• The Working Safely guidance is currently being updated. We will share this and further details as soon as possible.

• Key to avoiding further Coronavirus restrictions is increasing the uptake of vaccinations. See further information here about how your staff and members can volunteer to help get as many people vaccinated as possible in the weeks ahead.

£1 billion in support for businesses most impacted by Omicron across the UK - 21 December 2021

Additional support will be available for businesses who have been impacted by the Omicron variant, the Chancellor, Rishi Sunak announced today (21 December).

  • Businesses in the hospitality and leisure sectors in England will be eligible for one-off grants of up to £6,000 per premises, plus more than £100 million discretionary funding will be made available for local authorities to support other businesses
  • Government will also cover the cost of Statutory Sick Pay for Covid-related absences for small and medium-sized employers across the UK
  • £30 million further funding will be made available through the Culture Recovery Fund, enabling more cultural organisations in England to apply for support during the winter

Read full story here

Omicron Hospitality and Leisure Grant - Jan 2022

Further government grants to support businesses in the hospitality, accommodation and leisure sectors were announced by the government just before Christmas last year.

Now the Isle of Wight Council is giving more details of how the scheme will be operated on the Island.

One-off grants of up to £6000 will be paid to businesses that were operating from business-rated premises in these sectors on 30 December 2021. The actual amount paid depends on the rateable value of the business premises.

To find out more about the grants, and apply:

Step-by-step plan announced to ease restrictions in England

The Prime Minister, Rt Hon Boris Johnson MP, announced to Parliament on Monday 22 February, the government’s roadmap to cautiously ease lockdown restrictions in England.

  • It published a four-step roadmap to ease restrictions across England and provide a route back to a more normal way of life. Before taking each step, the Government will review the latest data on the impact of the previous step, against four tests on vaccines, infection rates and new coronavirus variants to be met at each stage:
  • Step 1— no earlier than 8 March* – return to face-to-face education in schools and colleges; the Stay-at-Home requirement will remain, but people can leave home for recreation outdoors such as a coffee or picnic with their household or support bubble, or with one person outside their household. Further limited changes from 29 March, the Stay-at-Home order will end, although many lockdown restrictions will remain, Rule of six or two households outdoors allowed; outdoor sport and leisure facilities open, organised outdoor sport allowed.
  • Step 2 – no earlier than 12 April* – Non-essential retail and personal care open; hospitality outdoors open; indoor leisure (gyms and swimming pools) open and self-contained holiday accommodation open. Event pilots begin. 
  • Step 3 – no earlier than 17 May* – Gatherings of over 30 people remain illegal; outdoor performances such as outdoor cinemas, and outdoor theatres can reopen. Indoors, the rule of 6 or 2 households will apply; indoor hospitality, entertainment venues such as cinemas and soft play areas, the rest of the accommodation sector, and indoor adult group sports and exercise classes will also reopen. International travel will be subject to review.
  • Step 4 – no earlier than 21 June* – No legal limits on social contact, reopening the remaining closed settings like Nightclubs, and larger events, no legal limit on all live events (all subject to review).

The decision on each stage will be based on data not dates, and government will move cautiously to keep infection rates under control.

The roadmap can be found in full here.
* Earliest possible date

Changes to self-isolation rules from Monday 16 August

People who are fully vaccinated or aged under 18 and identified as a close contact of a positive COVID-19 case, do not now need to self-isolate.

If they are age 18 and over, they will be advised to book a free PCR test as soon as possible. They will not need to self-isolate while waiting for the results.

The following groups will still need to self-isolate if they are a close contact of a positive COVID-19 PCR test result:

  • Those who have not received their COVID-19 vaccination
  • Those who have not been fully vaccinated
  • Those who have received their second dose within the last 14 days
  • Those who have tested positive following a PCR test
  • Those who have been fully vaccinated and are displaying COVID-19 symptoms (ahead of getting a PCR test).


A contact is a person who has been close to someone who has tested positive for COVID-19. You can be a contact any time from 2 days before the person who tested positive developed their symptoms (or, if they did not have any symptoms, from 2 days before the date their positive test was taken), and up to 10 days after, as this is when they can pass the infection on to others.
A contact can be:

  • anyone who lives in the same household as another person who has COVID-19 symptoms or has tested positive for COVID-19
  • anyone who has had any of the following types of contact with someone who has tested positive for COVID-19:

O             face-to-face contact including being coughed on or having a face-to-face conversation within one metre

O             been within one metre for one minute or longer without face-to-face contact

O             been within 2 metres of someone for more than 15 minutes (either as a one-off contact, or added up together over one day)

A person may also be a close contact if they have travelled in the same vehicle or plane as a person who has tested positive for COVID-19.

An interaction through a Perspex (or equivalent) screen with someone who has tested positive for COVID-19 is not usually considered to be a contact, as long as there has been no other contact such as those in the list above.

If you are a contact of someone who has tested positive for COVID-19 you will be notified by the NHS Test and Trace service via text message, email or phone.

There are more details about the changes on the government website. This information about what to do if there’s COVID-19 in your household is very useful.

Grant schemes for businesses - January 2021

The application forms and details of the grant help can be accessed via:

The grant schemes for which businesses can apply are as follows:

Rolling grant payments (from 5 January 2021) – These are 28 day rolling payments ranging from £1,334 to £3,000 depending on rateable value for eligible ratepaying businesses in certain categories (non-essential retail, hospitality venues, accommodation, leisure and sports facilities, entertainment venues, animal attractions, indoor attractions at venues, personal care facilities, community centres and halls).

One-off top-up grants (from 5 January 2021) – These range from £4,000 to £9,000 depending on rateable value, and are for eligible ratepaying businesses in certain categories (retail, hospitality and leisure sectors), which are legally required to close under the current lockdown, and which cannot operate effectively remotely.

Local Restrictions Support Grant (LRSG) – This scheme relates to grants that are available to eligible ratepaying businesses for the period during the earlier local Tier 3 and Tier 4 restrictions on the Island around Christmas and the new year.

Winter Business Support Grant (WBSG) – The council has created this scheme as an extension of the previous Additional Restrictions Grant (ARG) scheme, which operated for the previous November lockdown. This discretionary scheme will support businesses severely impacted by the lockdown, including those in the supply chain and not eligible for national lockdown or LRSG support.

Christmas support payments for ‘wet’ led pubs – If your pub was in Tier 3 between 2 December 2020 and 29 December 2020 you may be eligible for a one off payment of £1,000. Island pubs were in Tier 3 from 26 December.

Further easing of COVID restrictions confirmed for 17 May

From Monday 17 May, indoor hospitality, saunas and steam rooms, indoor sport and exercise classes, and cinemas, theatres and other indoor entertainment can all reopen, as well as all remaining outdoor entertainment. Larger events including business conferences and sports events can also resume, subject to the restrictions on numbers of attendees previously set out. The latest guidance is available now.

International travel to green list countries can begin to safely resume, and up to 6 people or 2 households will be able to meet indoors and up to 30 people outdoors.

Please read the full announcement.

Rolling Grant Payments

These are 28 day rolling payments ranging from £1,334 to £3,000 depending on rateable value for eligible ratepaying businesses in certain categories (non-essential retail, hospitality venues, accommodation, leisure and sports facilities, entertainment venues, animal attractions, indoor attractions at venues, personal care facilities, community centres and halls).

  • The IW Council has now received guidance from government that the next rolling grant payment to eligible businesses will cover the period up to 1 April 2021.
  • This will not require businesses to complete a further application form if they have already applied for this funding in January, but internal checks will be made.
  • The IW Council is due to receive the funding from government next week (week starting 1 March) and payments will start to be made from Friday 5 March.
Working safely during Coronavirus - guidance from Step 4
The UK government has published the newly updated working safely guidance to support businesses in England through Step 4 of the roadmap. From Step 4, legal restrictions are lifted, all businesses can open and the government is no longer instructing people to work from home.
Businesses still have a legal duty to manage health and safety risks. You must carry out a health and safety risk assessment, including the risk of Coronavirus, and take reasonable steps to mitigate the risks you identify.
As before, the updated guides cover a range of different types of work and are available here.
Kickstart Scheme

The IW Chamber of Commerce is acting as a representative for the KickStart Scheme. If you would like more information please email

The government has introduced a new Kickstart Scheme in Great Britain, a £2 billion fund to create hundreds of thousands of high quality 6-month work placements aimed at those aged 16 to 24 who are on Universal Credit and are deemed to be at risk of long term unemployment.

Funding available for each job will cover 100% of the relevant National Minimum Wage for 25 hours a week, plus the associated employer National Insurance contributions and employer minimum automatic enrolment contributions.

Job Retention Scheme Extended FAQs

Coronavirus Job Retention Scheme (CJRS) has been extended until 31st March 2021. The original CJRS was due to end on 31st October, with the introduction of the Job Support Scheme from 1st November. Since the announcement of the extension, the government have released guidance for CJRS.

Please find the updated FAQ document provided for Chamber members from Quest here

thumbnail of Quest – Coronavirus Job Retention Extended Scheme – FAQ v2

Step 4 of the Roadmap paused for four weeks

Following the Prime Minister’s announcement that step 4 will be delayed, free asymptomatic work place testing has been extended for a month until the end of July. The new final date to order workplace tests is 19 July.

The 30-person limit is also being lifted for weddings and wakes from 21 June. Venues must adhere to COVID secure guidance, maintain social distancing and provide table service. Further information can be found in the guidance.

Keep The Island Safe

For the latest health advice and guidance for the Isle of Wight including Covid-19 case statistics, advice on self-isolating, reporting Covid breaches or concerns go to:

This website is owned and maintained by Isle of Wight Council with support from Isle of Wight NHS Trust and South Eastern Hampshire CCG.

For the latest updates from the Isle of Wight Council for businesses including access to grants and support visit:

You can also find the toolkit which has been put together which includes a presentation and FAQs document:

Tourism business advice from Visit Isle of Wight

“The Island will wait”

For the latest tourism sector guidance and messaging please see the official Visit Isle of Wight industry website hub:

“England is now in a national lockdown and you must stay at home. To our valued visitors, we hope that you’re happy, healthy and staying upbeat at this time. As an Island we ask that you adhere to all Government guidelines to help protect you and those around you.

We ask that you postpone your trip to the Isle of Wight until the time is right to visit. Together we can help in the fight against Coronavirus by staying home with our loved ones and avoiding all non-essential travel.”


‘Bounce back’ plan for agriculture, food and drink industry launched

  • ‘bounce back’ plan of trade measures for the agriculture, food and drink industry was announced on 22 June to help support businesses that have been impacted by Coronavirus.

Trade Credit Insurance backed by £10 billion guarantee

  • On 4 June, the UK government announced guarantees of up to £10 billion to Trade Credit Insurance schemes for business-to-business transactions.
  • The measures will support thousands of businesses by protecting against customer defaults or payment delays
  • The scheme is available on a temporary basis for nine months, backdated to 1 April 2020, and available insurers operating in the UK market.

Force Majeure Certificates

These are certificates attesting the existence of force majeure circumstances i.e. circumstances beyond the control of the applicant such as fire, flood, industrial disputes, or in present circumstances, a pandemic. Please note that we can only certify factual details that can be evidenced. We cannot comment as to whether or not Force Majeure applies or argue such claims on behalf of the applicant. It is the responsibility of the applicant to claim Force Majeure and the issuing body’s role is to provide a certificate in support of such claim.

Delaying import duty payments as a result of Coronavirus

HMRC has released guidance on how to request an extension to the payment period for import duty/import VAT payments. Deferment is not automatic and requires immediate action.

Duty deferment account holders – Duty deferment account holders who are experiencing severe financial difficulty as a result of Coronavirus and who are unable to make payment of deferred customs duties and import VAT due on 15 April 2020 can contact HMRC for approval to enter into an extended period to make full or partial payment, without having their guarantee called upon or their deferment account suspended. The account holder should contact the Duty Deferment Office 03000 594243 or by email or the Coronavirus helpline on 0800 024 1222. Account holders will be asked to provide an explanation of how Coronavirus has impacted their business finances and cash flow.

Duty Deferment account holders will be able to use their accounts during the extended payment period agreed unless they default on a subsequent payment in that period, in which case HMRC may consider suspending their account. The outstanding payment will not affect their duty deferment limit so they will not need to increase their guarantee to cover the outstanding payment. Where HMRC agree to an extended payment period, interest will not be charged on the outstanding payments provided they are paid in full by the agreed date.

Duty/import VAT payments not covered by a duty deferment account – Registered Importers who pay cash or an equivalent and are facing severe financial difficulties as a direct result of Coronavirus can contact HMRC to request an extension to the payment deadline at the time the payment is due. They will be asked to provide an explanation of how Coronavirus has impacted on their business finances. HMRC will consider this request and decide whether or not to agree an additional time to pay. The decision will be taken on a case-by-case basis and could be refused.

If the request is approved the conditions, including the length of time offered, will depend upon the importer’s individual circumstances and may require the holding of a guarantee for the period of the time extension. We cannot offer this facility to non-registered importers. For further information, please contact the Customs Debt Policy inbox.

Government support

Coronavirus (COVID-19) support is available to businesses

  • Loans, tax relief and cash grants are available
  • Employers might be eligible for financial support to pay wages
  • Self-employed people might be eligible for a taxable grant covering 80% of trading profits

The UK Government website has full information on a variety of support schemes including:

Coronavirus Job Retention Scheme
Pay VAT deferred due to coronavirus (COVID-19)
Check if your retail, hospitality or leisure business is eligible for business rates relief due to coronavirus (COVID-19)
Check if you can claim a grant through the Self-Employment Income Support Scheme
Apply for the Coronavirus Business Interruption Loan Scheme
Apply for a coronavirus Bounce Back Loan

Applications for business grants are now live on council website

Applications for business grants are now live on council website

Island businesses eligible for government grant support under the latest national lockdown can now apply via the council’s website. Under the national lockdown there are rolling payments and top up grants for eligible ratepaying businesses in certain categories. Some...

Prime Minister announces national lockdown

Prime Minister announces national lockdown

The Prime Minister has announced a national lockdown and instructed people to stay at home to control the virus, protect the NHS and save lives. The decision follows a rapid rise in infections, hospital admissions and case rates across the country, and our hospitals...

Isle of Wight moves to Tier 4 restrictions – 30 December 2020

The Isle of Wight will move to the highest Tier 4 ‘stay at home’ coronavirus restrictions tomorrow, following an announcement by the government today (Wednesday 30 December). #KeepTheIslandSafe and stay at home. From 00.01am on 31 December, the Island will move into...

Tier 3 grant support for Island businesses

Eligible Island businesses will soon be able to access vital new grants to help them during the Tier 3 restrictions announced by the government  (Wednesday 23 December 2020). Application forms are being set up on the council’s website and will be available from...

Applications closing for discretionary lockdown business grant

Applications closing for discretionary lockdown business grant

More than 340 Island businesses severely impacted by the recent month-long lockdown have been awarded £940,000 in discretionary grants by the Isle of Wight Council. The Island was the first area in the Solent region to get the Additional Restrictions Grant (ARG)...

Council leader welcomes Island’s Tier 1 designation

Council leader welcomes Island’s Tier 1 designation

The leader of the Isle of Wight Council has welcomed the news the Island will be designated a Tier 1 area when the four-week national lockdown across England ends on 2 December. Tier 1 — also known as alert level 'medium' — is the least restrictive tier under the...

The Isle of Wight will be designated a Tier 1 area

The Isle of Wight will be designated a Tier 1 area when the four-week national lockdown across England ends on 2 December. Tier 1 — also known as alert level ‘medium’ — is the least restrictive tier under the government’s new three tier system. In tier 1: you must not...

Local restriction tiers: what you need to know

Local restriction tiers: what you need to know

Sets out the local restriction tier system that will be in place from Wednesday 2 December, including what you can and cannot do in each tier. The current national restriction rules are still in place until 2 December and must be followed until they expire. When...

Island Business July 2022

Island Business July 2022



07sep7:30 am9:00 amTea and Toast Networking - Caffe Isola

09sep7:30 am9:30 amBusiness Breakfast at Garlic Farm

14sep8:30 am10:00 amExpo 2022 Business Breakfast

20sep9:00 am12:30 pmFire Marshal Course – Delivered by Good Skills Training

21sep5:00 pm7:30 pmIW Chamber Laser Party

28sep9:00 am5:00 pmMental Health at Work Course - Good Skills Training Ltd

29sep9:30 am4:00 pmRed Funnel Business Start Up Course

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