july, 2019
15jul9:30 am12:00 pm‘Managing Difficult People” - bluetouchpaper consulting
Event Details
Monday 15th July 2019 Isle of Wight Chamber of Commerce Offices 9.30am - 12.00pm FREE What do we mean by ‘difficult people’? What’s the difference between ‘difficult people’ and ‘challenging behaviour”? What happens when your
Event Details
Monday 15th July 2019
Isle of Wight Chamber of Commerce Offices
9.30am – 12.00pm
FREE
What do we mean by ‘difficult people’? What’s the difference between ‘difficult people’ and ‘challenging behaviour”? What happens when your own buttons are pushed? Are there other ways to respond? Could such ‘difficult people’ actually be of real value to you and your business? Or do they just cause you a constant headache? In this seminar, we’ll be answering these and other questions to gain new insights into challenging behaviour – and learn ways of minimising the negative impact (whilst optimising the potential benefits) of these ‘difficult people’. Edward Grey has been working in the field of behaviour change for over 20 years and brings a fresh perspective on where behaviour comes from and how we can work with rather than against challenging behaviour, whether it comes from colleagues or clients.
Time
(Monday) 9:30 am - 12:00 pm
Location
IW Chamber of Commerce
Mill Court Business Centre Furrlongs Newport Isle of Wight PO30 2AA
