july, 2019

15jul9:30 am12:00 pm‘Managing Difficult People” - bluetouchpaper consulting

Event Details

Monday 15th July 2019
Isle of Wight Chamber of Commerce Offices
9.30am – 12.00pm

What do we mean by ‘difficult people’? What’s the difference between ‘difficult people’ and ‘challenging behaviour”?  What happens when your own buttons are pushed?  Are there other ways to respond?  Could such ‘difficult people’ actually be of real value to you and your business?  Or do they just cause you a constant headache?  In this seminar, we’ll be answering these and other questions to gain new insights into challenging behaviour – and learn ways of minimising the negative impact (whilst optimising the potential benefits) of these ‘difficult people’. Edward Grey has been working in the field of behaviour change for over 20 years and brings a fresh perspective on where behaviour comes from and how we can work with rather than against challenging behaviour, whether it comes from colleagues or clients.



(Monday) 9:30 am - 12:00 pm


IW Chamber of Commerce

Mill Court Business Centre Furrlongs Newport Isle of Wight PO30 2AA

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